Refund policy

The OURCHIVED 30-Day Satisfaction Guarantee

We want you to love your scent. Every order is covered by a 30-day satisfaction guarantee. If it's not for you, we'll make it right.

The Guarantee

• 30 days, opened or not. You have 30 days from delivery to actually live with your scent. Open it, spray it, wear it. If it isn't for you, we'll exchange it or refund you in full.
• No restocking fees. Ever.
• Free exchanges. Wasn't your match? We'll swap you to a different scent and cover the shipping on your first exchange.
• Discovery Set included. The Discovery Set is covered by the same guarantee, and it already comes with a $35 voucher toward your Full Set.

How It Works

1. Reach out. Email hello@ourchived.com with your order number (it starts with #) within 30 days of delivery and tell us what didn't click.
2. Exchange or refund. We'll either send a different scent or refund your original payment method. Your choice.
3. Refund timing. Refunds are processed within 5 business days of approval and typically appear on your statement within 5 to 10 business days.

Damages & Defects

If your order arrives damaged or an item is incorrect, email hello@ourchived.com with a photo within 48 hours of delivery and we'll send a replacement at no cost to you.

The Fine Print

• The guarantee covers normal trial use. We can't refund empty or near-empty products.
• One satisfaction-guarantee claim per order.
• Items don't need to be shipped back unless we request it. If we do, we'll provide a prepaid label.